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Taxpayer Service Centres

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Taxpayer Service Centres

Taxpayer Service Centres (TSCs) are Tax offices deployed across the country to deliver seamless tax services, with a focus on Small and Medium taxpayers. The Taxpayer Service Centres are established based on need. There will be a Taxpayer Service Centre in each of Ghana’s 16 regions, and where necessary, additional Taxpayer Service Centres will be added. There will also be LTO desks in selected TSCs in cities besides Accra, where there is a critical mass of large taxpayers, to assist the LTO in Accra.

The introduction of TSCs forms part of the Domestic Tax Revenue Division’s (DTRD) transformational agenda to champion Revenue Growth, Modernisation and Structural Transformation. As the two separate DTRD offices (Medium Taxpayer Office and Small Taxpayer Office) gradually transform into service centres, all Tax Files will be transferred to these Centres within the jurisdiction, by order of proximity to taxpayers.

 

Audit and Enforcement functions will operate centrally in Area Offices reporting to Area Managers, while the Compliance and Debt Management operate at the Taxpayer Service Centres and are headed by supervisors.

 

Benefits of Taxpayer Service Centres (TSCs)

  • Convenience: Long distances covered by taxpayers to transact business with DTRD offices will be reduced significantly. This is because taxpayers (excluding LTO) will be made to file returns and pay at the DTRD office near them. DTRD offices can now serve small taxpayers and medium taxpayers under one head.
  • Efficiency: It will enhance effective compliance checks and monitoring of taxpayers due to their proximity to the DTRD Taxpayer Service Centers.

The table below shows the breakdown of the transformed Areas with Area Offices and Tax Service Centres.

DTRD Offices And TSC Rollout

SRL NO. AREA FORMER DTRD OFFICE STATUS
1 TEMA/LEGON TEMA MTO TEMA TSC 1/AREA OFFICE ANNEX
TEMA STO TEMA TSC 2
ASHIAMAN STO ASHIAMAN TSC
ADENTA STO ADENTA TSC
MADINA STO MADINA TSC
LEGON MTO LEGON TSC/ AREA OFFICE
2  KANESHIE/ACHIMOTA ACHIMOTA STO ACHIMOTA TSC
WEIJA STO WEIJA TSC
KASOA STO KASOA TSC
KANESHIE MTO AREA OFFICE
KANESHIE STO KANESHIE TSC
MATAHEKO STO MATAHEKO TSC
3 SPINTEX/OSU SPINTEX MTO SPINTEX MTO TSC
TESHIE –NUNGUA STO TESHIE –NUNGUA TSC
OSU MTO OSU TSC 1
OSU STO OSU TSC 2
4 ADABRAKA /  AGBOGBLOSHIE ADABRAKA MTO ADABRAKA TSC 1
ADABRAKA STO ADABRAKA TSC 2
NIMA STO NIMA TSC
AGBOGBLOSHIE MTO AREA OFFICE
AGBOGBLOSHIE STO AGBOGBLOSHIE TSC
MAKOLA STO MAKOLA TSC
5  ASHANTI SUAME MTO AREA OFFICE ANNEX
ASOKWA MTO AREA OFFICE
ASOKWA STO ASOKWA TSC
ASH NEWTOWN STO ASH NEWTOWN TSC
ADUM STO ADUM TSC
OBUASI STO OBUASI TSC
SUAME STO SUAME TSC
KWADASO STO KWADASO TSC
ASH MAMPONG STO ASH MAMPONG TSC
KONONGO STO KONONGO TSC
6 WESTERN/CENTRAL TAKORADI STO TAKORADI TSC 2
HALF ASSINI STO HALF ASSINI TSC
TAKORADI MTO TAKORADI TSC 1 /AREA OFFICE
TARKWA STO TARKWA TSC
ASANKRAGUA STO ASANKRAGUA TSC
WIAWSO STO WIAWSO TSC
CAPE COAST MTO CAPE COAST TSC 1
CAPE COAST STO CAPE COAST TSC 2
DUNKWA STO DUNKWA TSC
ASSIN- FOSU STO ASSIN- FOSU TSC
SWEDRU STO SWEDRU TSC
7 EASTERN/VOLTA KOFORIDUA MTO AREA OFFICE
KOFORIDUA STO KOFORIDUA TSC
NKAWKAW STO NKAWKAW TSC
AKIM ODA STO AKIM ODA TSC
ASAMANKESE STO ASAMANKESE TSC
SOMANYA STO SOMANYA TSC
HO MTO AREA OFFICE ANNEX
AFLAO STO AFLAO TSC
HOHOE  STO HOHOE  TSC
HO STO HO TSC
8 BONO/AHAFO SUNYANI MTO AREA OFFICE
SUNYANI STO SUNYANI TSC
BEREKUM STO BEREKUM TSC
TECHIMAN STO TECHIMAN TSC
GOASO STO GOASO TSC
9 NORTHERN/UPPER EAST TAMALE MTO AREA OFFICE
TAMALE STO TAMALE TSC
BOLGA STO BOLGA TSC
BAWKU STO BAWKU TSC
YENDI YENDI TSC
10 UPPER WEST/SAVANNAH WA STO WA TSC / AREA OFFICE
LAWRA STO LAWRA TSC

Two Area Offices (Tema/Legon and Ashanti) were selected for the initial phase of the roll out which took effect from 31st August, 2020.

These Area Offices have been successful in implementing the new structure and the remaining areas in Accra (Kaneshie/Achimota, Spintex/Osu, Adabraka/Agbogbloshie Areas) as well as the Western/Central Area will be operational from 2nd November 2020.

The remaining Areas Offices across Ghana will be rolled out by 31st December 2020.

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