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Taxpayers’ Portal & App

FREQUENTLY ASKED QUESTIONS (FAQs)

About the Portal/App

What is the Taxpayers’ Portal or App?

It is an online self-service system which allows the taxpayer to file returns, initiate payments and access other tax related services.

What can I do on the Taxpayers’ Portal or App?

  1. File your returns
  2. Initiate payment of your taxes
  3. Apply for Tax Clearance Certificate
  4. Apply for Tax Reliefs
  5. Apply for Withholding Exemptions
  6. View your Receipts and Tax Credits
  7. Apply for Tax Refunds
  8. View Tax Statements
  9. Update your GRA information (eg. Contact details, etc.)
  10. Make other requests to your Tax Office

How do I access the online system?

This system can be accessed through;

  1. The Ghana Taxpayers’ App which can be downloaded from Google Play Store or App Store.
  2. The GRA Taxpayers’ Portal by typing taxpayersportal.com in your browser.

 

How do I download the Ghana Taxpayers’ App on my Android or iOS mobile device?

  1. Go to Google Play Store or Apple Store
  2. Search for Ghana Taxpayers’ App and click on download
  3. Alternatively, you can access the app via

Android: https://play.google.com/store/apps/details?id=tpapp.axoninfosystems and

iOS: https://apps.apple.com/gh/app/ghana-taxpayers- app/id1594037480

How different is the GRA Taxpayers’ Portal from the Ghana.Gov platform?

The taxpayers’ portal is primarily for filing returns and generating tax bills while Ghana.gov is a digital services and payment platform.

How secure is the Taxpayers’ Portal or App?

GRA has developed information security policies and standards that are in line with the ISO 27001:2013 standard which protects your account from unauthorized users.

 

Sign Up

 

What do I need before I Sign Up on the Taxpayers’ Portal or App?

To Sign Up, you will need:

  1. Taxpayer Identification Number (TIN)/Ghana Card PIN
  2. Contact Information (Mobile number used to register with GRA/National Identification Authority)
 

Is there a deadline to Sign Up on the Taxpayers’ Portal or App?

No, you can Sign Up any day or time.

 

Do I have to pay a fee to Sign Up on the Taxpayers’ Portal or App?

No, using any of the online filing systems is FREE.

 

 

How do I Sign Up on the Taxpayers’ Portal or App?

  1. Go to taxpayersportal.com or open the Ghana Taxpayers’ App on your device and click on Sign Up.
  2. Enter your TIN/Ghana Card PIN and select the preferred contact to receive a one-time password/code.
  3. Create a password to complete the Sign Up process.
  4. Once account creation is successful, you will be redirected to the login page.
  5. Login to the main portal with registered account details (TIN/Ghana Card PIN and password)

 

*You can Sign Up only once

 

Which browsers work best with the portal?

The Taxpayer portal works best with the following browsers:

  1. Google Chrome version 61.0 or higher
  2. Edge version 84 or higher
  3. Safari version 10.13.4 or higher
  4. Mozilla Firefox version 56.0 or higher

 

Using the Portal/App

 

Will I be able to file returns and initiate payments on the Taxpayers’ Portal or App immediately after Signing Up?

The Taxpayers’ Portal or App is available to you immediately after Sign Up process is completed.

  1. Existing taxpayers will be able to file returns and initiate payment for taxes due immediately.
  2. New taxpayers must request for Tax Type registration or visit the nearest Taxpayer Service Centre to complete registration after which you can file returns and initiate payments.
 

How do I file online using the Taxpayers’ Portal or App?

  1. Go to the GRA Taxpayers’ Portal Website https://taxpayersportal.com or open the Ghana Taxpayers’ App on your device.
  2. Login with registered account details.
  3. On the menu, click on FILE YOUR RETURNS. This displays the returns that are pending to be filed.
  4. Click on the FILE NOW button next to the return to be filed.
  5. Fill the form with the necessary details and submit when done.
  6. Proceed to make payment.
 

Can I use the Taxpayers’ Portal or App while offline?

You can only use the portal or app while you are connected to the internet. 

 

How do I get an acknowledgment receipt when I file on the Taxpayers’ Portal or App?

Acknowledgement receipts are shown on the portal under the FILED tab right after filing is completed.

 

Can I file returns and initiate payments using my mobile phone?

Yes, you can file your returns and initiate payment on  your taxes on your mobile phone using the GRA Taxpayers’ portal or the Ghana Taxpayers’ App.

 

Can I make payments on the Taxpayers’ Portal or App?

All payments are initiated on the taxpayers’ portal or app.

Payment can be done via the Ghana.gov payment platform using Mobile Money, Bank Card, *222# or by visiting the nearest bank to make payment.

 

How long will it take for my account on the Taxpayers’ Portal to be credited after payment?

  1. When you pay with Mobile Money, Cash, direct bank transfer, Visa Card, etc. your tax account will be credited instantly.
  2. However, when you pay via third-party cheque it should take a maximum of three (3) working days to reflect in your tax account.
 

Can I link my Ghana.gov account to the Taxpayers’ Portal or App so I don’t have to Login to Ghana.gov every time I need to pay?

Yes, your account is linked when you initiate payment for the first time. Subsequently, you will not need to login to Ghana.gov when initiating payments through the Taxpayers’ Portal or App.

 

Can I have multiple accounts on the Taxpayers’ Portal or App?

No, there is only one TIN/Ghana Card PIN per taxpayer and so you can only use one TIN/Ghana Card PIN to create an account.
 

Can I grant a third-party access to work in my account?

Yes, in the portal or app, you can grant access to a tax consultant, employee, auditor, etc. to perform specific functions on your behalf.

 

Can I revoke access given to a third-party to work in my account?

Yes, you can remove a third-party from having access to your account, or change their privileges on your account.

 

What do I do if I submit wrong returns or make errors in payment?

  1. You can amend the returns on the portal or app or call the numbers given for assistance. After the due date, this amendment will come with the appropriate penalty.
  2. For payment issues, you can make a request on the portal or app or call the numbers given for assistance.

 

Help/Support

 

What do I do when I forget my password?

Click on FORGOT YOUR PASSWORD? under the LOGIN button and follow the prompts to reset your password. You will need to provide your TIN/Ghana Card PIN and a one-time password/code will be sent to the phone number associated with your account.

 

What should I do if I have difficulty accessing/loading the Taxpayers’ Portal or App?

Ensure you have a strong internet connection, change your browser or use another device. 

 

If I encounter a problem using the Taxpayers’ Portal or App, who do I contact?

Kindly contact the GRA toll-free number 0800 900 110, any of the service desk hot-lines, WhatsApp numbers, Email address or visit the nearest Taxpayer Service Center for assistance.

 

GRA Service Desk Contacts

020 926 7047

020 926 7048

020 926 7049

020 926 7125

020 926 7059

 

GRA WhatsApp Contacts

055 299 0000

020 063 1664

 

Email Contact

info@gra.gov.gh

 

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